Article 1 (Scope)
This policy applies to the free and paid plans of Dodam AI and gives the detail behind Articles 7 and 15 of the Terms of Service. Anything not covered here follows the Terms and applicable law.
Where the Company and a customer sign a separate written contract (an enterprise agreement, a public procurement contract and so on), that contract prevails over this policy.
Article 2 (The free plan)
(1) Signing up is enough to use the free plan. No payment method is required.
(2) The free plan includes a set number of inspections per organization each month, together with the automatic fixing, re-inspection and output downloads that follow from them. The current allowance is shown live under Settings › Usage.
(3) The allowance resets at 00:00 KST on the first day of each month. Unused allowance does not carry over.
(4) Because the free plan costs nothing, there is nothing to refund. Free-plan users may delete their account at any time with no penalty.
(5) The Company may change the free allowance. If it is reduced, notice is given inside the Service and by email 30 days before the change takes effect.
Article 3 (Moving to a paid plan and payment)
(1) A paid plan starts when you select it in the Service, register a payment method and the payment completes.
(2) Prices include VAT. We issue a tax invoice or a card sales slip as evidence.
(3) Payment credentials are handled by the payment gateway; the Company does not store card numbers.
(4) If a payment fails we notify you by email and retry up to three times at three-day intervals. If it still fails, the plan reverts to the free plan and features above the free allowance stop working. Inspection data already saved is not deleted.
Article 4 (Billing cycles and renewal)
- Plan
- Monthly
- Charged
- On the first payment date and the same day each month
- Period covered
- From the payment date to the day before the next
- Renewal
- Renews automatically unless cancelled
- Plan
- Annual
- Charged
- On the first payment date and the same day each year
- Period covered
- One year from the payment date
- Renewal
- Renews automatically unless cancelled; email reminder 7 days before
- Plan
- Usage-based
- Charged
- On the first of each month for the previous month
- Period covered
- 1st to the last day of the previous month
- Renewal
- Not applicable
| Plan | Charged | Period covered | Renewal |
|---|---|---|---|
| Monthly | On the first payment date and the same day each month | From the payment date to the day before the next | Renews automatically unless cancelled |
| Annual | On the first payment date and the same day each year | One year from the payment date | Renews automatically unless cancelled; email reminder 7 days before |
| Usage-based | On the first of each month for the previous month | 1st to the last day of the previous month | Not applicable |
(1) In a month that has no matching date (for example the 31st, in February) we charge on the last day of that month.
(2) To stop automatic renewal, cancel by the day before the renewal date. After that date the mid-term cancellation rules in the next article apply.
Article 5 (Cancellation, including mid-term)
(1) You may cancel at any time from the settings screen or by writing to admin@vanillax.co.
(2) If you cancel while a paid period you have already paid for is still running, you may choose one of the following.
- 1.Cancel at period end: keep using the plan until the period expires and stop being charged from the next cycle. Nothing further is refunded.
- 2.Cancel immediately: paid features stop at once and the remaining fee is refunded under Article 6.
(3) After cancellation your account remains on the free plan. To delete the account and its data entirely you must also request deletion; destruction then follows Articles 4 and 8 of the Privacy Policy.
(4) Download your outputs (reports and final images) before you cancel. Downloads of outputs created during a paid period may be restricted afterwards.
Article 6 (How refunds are calculated)
(1) Refunds follow the standards below, which reflect Korea's Content Industry Promotion Act and E-Commerce Consumer Protection Act.
- Situation
- Within 7 days of payment and no paid feature used
- Refund
- Full amount
- Note
- Payment cancelled or refunded to the original method
- Situation
- Within 7 days of payment but paid features used
- Refund
- Amount paid − (inspections used × list price per inspection)
- Note
- Usage is deducted at list price and the balance refunded
- Situation
- Immediate cancellation on a monthly plan
- Refund
- Amount paid × (days remaining ÷ days in the cycle) − 10% cancellation charge
- Note
- The cancellation charge is capped at 10% of the amount paid
- Situation
- Immediate cancellation on an annual plan
- Refund
- (Amount paid − months elapsed × monthly list price) × 90%
- Note
- The annual discount is recovered first, then 90% of the balance is refunded
- Situation
- Service was unusable because of the Company's fault
- Refund
- Full amount for the period of the outage
- Note
- No cancellation charge. Applied automatically for outages of 24 hours or more
- Situation
- The Company discontinues a paid service
- Refund
- Full amount for the remaining period
- Note
- No cancellation charge (Terms, Article 14(3))
- Situation
- The Company terminates for your breach of the Terms
- Refund
- No refund
- Note
- Except that any remaining period unrelated to the breach is refunded on the third row's basis
| Situation | Refund | Note |
|---|---|---|
| Within 7 days of payment and no paid feature used | Full amount | Payment cancelled or refunded to the original method |
| Within 7 days of payment but paid features used | Amount paid − (inspections used × list price per inspection) | Usage is deducted at list price and the balance refunded |
| Immediate cancellation on a monthly plan | Amount paid × (days remaining ÷ days in the cycle) − 10% cancellation charge | The cancellation charge is capped at 10% of the amount paid |
| Immediate cancellation on an annual plan | (Amount paid − months elapsed × monthly list price) × 90% | The annual discount is recovered first, then 90% of the balance is refunded |
| Service was unusable because of the Company's fault | Full amount for the period of the outage | No cancellation charge. Applied automatically for outages of 24 hours or more |
| The Company discontinues a paid service | Full amount for the remaining period | No cancellation charge (Terms, Article 14(3)) |
| The Company terminates for your breach of the Terms | No refund | Except that any remaining period unrelated to the breach is refunded on the third row's basis |
(2) Refunds are processed within 3 business days of the request and paid to the original payment method. Card reversals can take a further 3–5 business days depending on the card issuer.
(3) Where the refund is less than KRW 1,000 we may, with your agreement, credit it against your next invoice instead.
(4) Amounts used through promotional codes or free credits are not refundable.
Article 7 (Usage-based charges)
(1) Usage is counted as one completed inspection. Automatic fixing and re-inspection are rounds of the same inspection and are not charged again.
(2) The following are excluded from usage, or reversed if already counted.
- 1.An inspection that failed because of a fault in our system and produced no result.
- 2.An inspection interrupted by an outage at an external AI provider.
- 3.Draft jobs you cancelled before running the inspection.
- 4.Duplicate runs on identical material within 10 minutes (only the last one counts).
(3) You can see this month's usage and how it was counted under Settings › Usage. To dispute a count, write to admin@vanillax.co within 30 days of the count. We reply with our findings within 7 business days and, where over-counting is confirmed, credit or refund the difference.
(4) API usage is counted the same way. Calls that returned an error (4xx or 5xx) are not counted.
Article 8 (How to request a refund)
Email admin@vanillax.co with the following. Choosing immediate cancellation in the Service files the same request automatically.
- 1.Your registered email address and organization name
- 2.The date and amount of the payment concerned
- 3.Which cancellation you want (at period end, or immediate)
- 4.The reason (optional)
We acknowledge by email within 3 business days. If you disagree with the outcome, the dispute procedure in Article 20 of the Terms applies.
Addendum
This policy takes effect on 2026-09-03. It will be amended to reflect the price table and payment gateway when paid billing starts, following the procedure in Article 3 of the Terms.
Revision history
- Version 1.0First published
Read alongside
Other terms and policies that apply together with this document.
Questions
Send questions or correction requests about these documents to the address below. We reply within 3 business days.
VanillaX Inc. · Room 801, 8F Woochang Plaza, 295 Cheonho-daero, Dongdaemun-gu, Seoul, Republic of Korea