Terms and policies
The documents that govern VanillaX Box
Everything that applies to signing up, running inspections, paying and processing data, in one place. Each document is published in Korean and English, with its effective date and version.
To fill in before publishing
Paid billing does not start until these are filled in. Every placeholder is highlighted where it appears in a document.
{{개인정보보호책임자}}Privacy officer name and titleName and title of the officer designated under PIPA Article 31.
Appears in · Privacy Policy · Business information
{{유료요금표}}Paid plan price tableMonthly and per-unit prices, to be fixed before paid billing starts.
Appears in · Terms of Service · Refund policy
{{결제대행사}}Payment gateway providerThe payment gateway you contract with before paid billing starts; also add it to the processor table.
Appears in · Privacy Policy · Refund policy
Core terms
Apply to everyone who uses the service. You accept them when you sign up.
Terms of Service
The agreement between VanillaX Inc. and you when you use VanillaX Box. Read Article 13 (inspection results are advisory) and Articles 11–12 (your content stays yours and is never used for AI training) carefully.
Effective Version 1.0Read document
Privacy Policy
What personal data we process, why, for how long, who we entrust it to, where it goes, and how you exercise your rights. Written to the standard of Korea's Personal Information Protection Act (PIPA).
Effective Version 1.0Read document
Trading and billing
Operator disclosures and the rules for fees, cancellation and refunds.
Business information
Operator identity and contact details published under Article 10 of Korea's Act on Consumer Protection in Electronic Commerce.
Effective Version 1.0Read document
Refund policy
What the free plan covers, how paid billing and billing cycles work, how to cancel mid-term, how refunds are calculated, and how usage-based charges are handled. Written to the standards of Korea's Content Industry Promotion Act and E-Commerce Consumer Protection Act.
Effective Version 1.0Read document
API and data processing
Apply in addition when you use the REST API or send your own customers' personal data.
API Terms
Responsibility for API keys, call limits, prohibited use, how changes and deprecations are announced, and how data sent through the API is handled. An addendum to the Terms of Service.
Effective Version 1.0Read document
Data Processing Addendum
When a customer puts its own customers' personal data into VanillaX Box, the customer is the controller and VanillaX Inc. is the processor. This summarises the roles, instructions, security measures, sub-processors, deletion and incident handling that then apply.
Effective Version 1.0Read document
Copyright and sources
Where the trademarks, typeface and open-source components shown in the service come from.
Questions
Send questions or correction requests about these documents to the address below. We reply within 3 business days.
Requests about personal data are handled by the privacy officer within 10 days of receipt.
Room 801, 8F Woochang Plaza, 295 Cheonho-daero, Dongdaemun-gu, Seoul, Republic of Korea